This policy explains how Melki Group collects, uses, and protects personal information on melkigroup.com. It is written to meet Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.
1. Who is responsible
Melki Group is responsible for the personal information collected through this website.
The person in charge of the protection of personal information is:
Person in charge of the protection of personal information, Melki Group
Email: info@melkigroup.com
Mail: 2365 Saint-Patrick St. Ste 1, Montreal, Quebec H3K 1B3
2. What we collect and why
Contact form
If you send us a message through the website contact form, we collect:
- your name
- your email address
- your phone number
- your message
We use this information only to read your message and reply, and to follow up on your request. Messages are sent to info@melkigroup.com.
We do not use the contact form to send newsletters or marketing unless you have asked us to, and we do not sell your personal information.
Website analytics and cookies
This site uses Google Analytics (measurement ID G-XYB777BW24) to understand how the site is used, for example which pages are visited and from what type of device. Google Analytics uses cookies and similar technologies.
A simple cookie notice is shown on your first visit, with the message: “We use cookies to understand how visitors use our site.” You can choose Accept or Decline. If you accept, Google Analytics is loaded. If you decline, it is not. Your choice is stored in your browser so the notice does not appear again.
Google may process this information on servers outside Québec, including in the United States. See Google’s privacy policy.
Information collected automatically
Like most websites, our hosting provider may automatically receive technical information such as your IP address, browser type, and the pages requested, in order to deliver the site, keep it secure, and diagnose problems.
3. Who we share information with
We share personal information only as needed to operate the site and respond to you:
- Webflow, which hosts the website and the contact form
- Google, for Google Analytics, as described above
These providers may process information outside Québec, including in the United States.
We may also disclose information if the law requires it, or to protect our rights and security.
We do not sell personal information.
4. How long we keep information
- Contact form messages: 2 years
- Google Analytics data: according to the period set in Google Analytics
- Server and security logs
We keep information only as long as it is needed for the purposes described in this policy, or as required by law. After that, we destroy it or anonymize it.
5. How we protect information
We use reasonable safeguards to protect personal information, including the security measures provided by our website host, Webflow, and by limiting access to the inbox that receives contact form messages. No method of transmission or storage is completely secure.
6. Your rights
Under Québec law, you may ask to:
- access the personal information we hold about you
- correct information that is inaccurate or incomplete
- withdraw your consent, where consent is the basis for use
- find out what information we hold, how it is used, and who it has been shared with, subject to the limits in the law
To make a request, contact the person in charge listed in section 1, or write to info@melkigroup.com. We may need to verify your identity.
If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec: https://www.cai.gouv.qc.ca.
7. Children
This website is meant for a general business audience. We do not knowingly collect personal information from children through this site.
8. Changes to this policy
We may update this policy from time to time. The effective date at the top will change when we do. The current version will always be available on this page.
9. Contact
Questions about this policy or about your personal information:
Melki Group (Groupe Melki)
2365 Saint-Patrick St. Ste 1, Montreal, Quebec H3K 1B3
info@melkigroup.com
Person in charge of the protection of personal information, Melki Group